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In order to let our new and old customers better understand our SviCloud TV box products, we have compiled some common questions and answers about SviCloud boxes. Please read the following content carefully:

➥「 About SviCloud 」

Are you an authorized dealer of SviCloud Technology?

➤. Yes, we are the official authorized dealer of SviCloud Technology. Our authorization code is US20220815053248, which can be verified on the SviCloud official website. Please rest assured to buy. ➥Click to learn more
➤. All SviCloud TV boxes are authorized for sale by the SviCloud Technology company, with a strict quality appraisal.
➤. Products purchased from our website will provide professional customer service for you. It is our aim to let customers buy easily and use it happily!
➤. Please check whether the dealer you are buying from has an official SviCloud certificate of authorization. Beware of fake and inferior products.

Where can I buy the SviCloud TV box?

➤. We are the official authorized flagship store of SviCloud Technology, offering 100% original products and a quality guarantee. Please feel free to buy directly on our website, thank you. ➥Click to learn more
➤. Considering the after-sales service and guarantee of the product, please purchase from the official authorized dealer of SviCloud to avoid buying from unscrupulous merchants just because of the lower price. Otherwise, there will be no technical support and warranty, and the box will be locked, causing it to be unusable.

➥「 About Buy SviCloud TV Box」

What is a TV box? What is a SviCloud TV box?

➤. A TV box is a type of TV internet terminal device that has been popular since 2012. It is also called an Internet playback machine, Internet HD player, TV companion, TV box, network TV set-top box, network set-top box, etc., and is often referred to as a "box." The operating system of this device is usually based on tvOS or Android or Linux and is connected to the Internet through a wireless network such as WiFi or a physical connection such as Ethernet. After connecting to the Internet, it can achieve online on-demand, online TV live broadcast, web browsing, application installation, game playing, and even project photos and videos from your mobile phone or tablet onto the big-screen TV at home.
➤. SviCloud box is a smart Android set-top box based on Android developed by SviCloud Technology in 2016. It has the powerful function of watching global TV live and on-demand content, integrating multiple functions into one. Once launched, it was highly praised by users worldwide.

What is the difference between SviCloud Box and other products in the market such as EVPAD, Unblock Tech, Boss TV, DreamBox, and PVBox?

➤. Currently, all TV boxes in the market use the Android system (except for Apple TV) and rely on downloading apps from the application market to watch content. The content available and the live channels that can be accessed are determined by the apps. However, the free apps available for download in the market are operated by Chinese companies with servers located in mainland China. This often leads to issues such as poor playback quality or restricted content.
➤. The difference with SviCloud Box is that it has its own independent app called 【Yogurt TV】,and its server is located in Hong Kong. This ensures smooth playback and unrestricted content.
➤. Besides, the SviCloud TV box has some unique advantages, including Left-click Time Shift, Children's Exclusive App and Family Karaoke. These features are not available in other brands of TV boxes.
➤. Compared to other TV box brands, SviCloud Box has absolute advantages in product experience, stability, functionality, user reputation, and market share. It is the preferred Android smart TV box brand for Chinese people worldwide. ➥Click to learn more

What TV channels can be watched on the SviCloud box?

➤. The SviCloud box can receive high-definition broadcasts from over 1000 TV channels worldwide, covering all major mainstream channels around the world, including mainland China, Hong Kong, Macao, Taiwan, Japan and South Korea, Europe and America, Australia, Singapore, Malaysia, Thailand, Indonesia, and the Philippines. Channels such as FoxSports, Sky News, CNN, BBS, Discovery, Animal Planet, HBO, and ESPN are available.
➤. Mainland channels include all CCTV channels, as well as satellite TV channels.
➤. Sports channels include CCTV 5, CCTV 5+, Wuxing Sports, Shanghai Explosive Sports, ESPN, Fox Sports, NBA LIVE, and more. ➥Click to learn more

About live broadcast and program schedule?

➤. The SviCloud box itself does not have live TV software, but the set-top box itself has internet connectivity, and users can download software from some application markets. However, we will not be responsible for the correctness and legality of the content included in third-party applications installed by users. As for the program schedule, it needs to be tested by the user.
➤. 1000+ HD live channels! 400,000+ rich content videos on demand. ➥Click to learn more

What is the difference between SviCloud 9P box and previous generations?

➤. 4G RAM + 64G ROM: High-speed storage, smooth operation, large storage, more freedom, super large memory, install what you want;
➤. 64-bit quad core ARM Cortex A53 CPU: More powerful performance;
➤. 8K high-definition picture quality: High-definition picture quality, more delicate and vivid picture;
➤. AI intelligent voice system: Intelligent AI remote control, intelligent AI, intelligent enjoyment of life. Added multiple gameplay, more convenient, more intelligent, a learning remote control;
➤. WIFI6: Compatible with 2.4G/5G, low latency, high speed;
➤. 200+ CDN acceleration worldwide: Smooth use no matter where you are, no lag;
➤. Super fast speed: advanced strength, new arrival, beyond your imagination;
The SviCloud 9P box is a product launched by SviCloud Technology Company in January 2022 and is currently selling hotly. ➥Click to learn more

What is the difference between SviCloud 8P box and previous generations?

What is the difference between SviCloud 8P box and previous generations?

May I ask if there will be other fees after I buy SviCloud TV box?

➤. The SviCloud box we sell is a one-time purchase, lifetime free service, and lifetime free upgrades;
➤. After purchasing the SviCloud TV box, you do not need to pay any additional fees! No monthly fees!

What version is your SviCloud Box? What is the Jailbreak Version? What is the Pure Version? What is the Customized Version? Which version should I buy?

➤. All SviCloud Box products purchased from our website are international versions (also known as global universal versions), which means you can use them in any country in the world without regional restrictions (except for mainland China).
➤. The Pure Version is also the Jailbreak Version, which is the same product as the international version. Why are there two different names? It's because they refer to different aspects of the system conditions.
➤.The customized version refers to a version specially customized for a certain country or region, with the advantage of having more local TV channels, but the disadvantage of lacking TV channels from other countries and cannot be used in other countries or regions.
Pure Version: refers to a TV box without any built-in audio-visual software.
Jailbreak Version: refers to obtaining the highest (root) permissions, which are unrelated to any software or audio-visual content. Consumers who want to download third-party software on the device may need to obtain the administrator qualifications of the device to install or use them, which may be inconvenient. The TV box that has been rooted does not require an extra "obtaining device administrator permissions" procedure.
Customized Version: can only be used in the local country or region and cannot be used in other countries or regions. For example, the Taiwan customized version can only be used in Taiwan.

Customers should choose the version they need according to their needs, and we strongly recommend the international version, which has higher cost performance and stronger functionality, especially for those who need to watch global TV channels or frequently travel/study/work abroad.

Can SviCloud Box be used in mainland China? Can it be used overseas?

➤. All boxes have blocked Chinese IP addresses, but they can be used normally in other countries including Hong Kong, Macau, and Taiwan, except for mainland China.
➤. The SviCloud Box we sell is the international version, which means you can use it in any country in the world, whether it's traveling, studying, visiting, working, etc. Please rest assured.

How should I choose the power plug for the TV box?

➤. In order to make our box suitable for global users, we provide four different power plug specifications to choose from, including the US standard, UK standard, EU standard, and AU standard.
➤. Please choose the plug according to the local power plug type, for example: choose the US standard for North America/Taiwan/Singapore/Japan, choose the UK standard for the UK/Hong Kong, choose the EU standard for Europe, and choose the AU standard for Australia and New Zealand.
➤. If you are not sure which power plug specification to choose, please contact us.

Is it illegal to buy or sell a SviCloud TV box?

➤. The TV boxes we sell are all certified by NCC and BSMI and comply with regulations. They are completely legal, so please rest assured.
➤. The TV box products purchased from our store can be used with peace of mind, and we guarantee that there is no built-in illegal software. The sales process and after-sales service are completely legal, and consumers can use them in personal places without any doubts about legality.

Do I need to have the internet to use SviCloud TV box? Can I use my phone's hotspot? What is the required internet speed?

The TV box needs to be connected to the internet, and it can be connected via wired internet, WiFi, or mobile hotspot. The recommended internet speed is at least 10Mbps, and the better the internet conditions, the better the user experience will be.
➤. The TV box uses the Android system, so if you use the iOS system to share the hotspot, the connection quality may be affected due to the different iOS versions. This is a native limitation of the iOS system.
➤. Some customers pursue high-quality 4K video, so in order to experience 4K picture quality, three conditions must be met at the same time: the "source output" must be 4K, the "TV screen support" must be 4K or higher, and the "internet speed" must be at least 25Mbps.

Will you help install Apps when I buy SviCloud TV box? Is there a fee for installation? How to install apps? How to set up a SviCloud TV box?

➤. In accordance with the principle of selling in compliance with local regulations, we only sell TV boxes that are completely free of built-in software and do not provide software consultation or installation services.
➤. We will provide you with considerable guidance, and you can decide which app to install by yourself. Please rest assured to purchase.
➤. Installing apps and using the SviCloud box is a very simple matter, and installing apps can be completed in a few minutes.
➤. We have instructions to guide you on how to use SviCloud box. Please rest assured. ➥ Click to learn more

Would the video quality be poor when playing on SviCloud TV box?

➤. SviCloud, Yi Bo, and SviCloud Box are currently the three most stable brands in the market. The quality of your viewing experience may be affected by the stability of the background server of individual software, the network quality of your environment, or the screen resolution quality of your TV.
➤. In addition, some users may pursue high-quality 4K images. To enjoy a 4K viewing experience, all three conditions of "the source output is 4K", "the TV screen supports 4K or above", and "the network speed is above 25Mbps" must be met.

How long can I use the SviCloud TV box? Will there be a day when it suddenly stops working?

➤. Generally, under healthy usage, the lifespan of the TV box can be as long as five years or even more. Healthy usage means turning it off immediately when not in use, not continuously playing for an excessively long time (over 10 hours), and keeping the environment from being too humid or too hot, etc.
➤. During the warranty period of the TV box, any abnormality that is not caused by human factors can be repaired free of charge. We can also provide services for out-of-warranty machines. Please feel free to contact us.

Can I get a discount for repurchasing multiple SviCloud TV boxes?

➤. Yes, you can. Please contact us and let us know the model and quantity you need to order, and we will provide you with the corresponding discount. Thank you.
➤. In addition, if you join us and become a salesperson for SviCloud boxes in your area, please contact us. We will actively cooperate with you and welcome you to join us, to be our SviCloud agent. ➥ Click to learn more

I have bought other products before, but I need to pay for viewing after using them for a while. Is it the same for SviCloud?

➤. No, it's not. You only need to pay for the SviCloud box once, and you can watch it permanently without paying again.
➤. The【Yogurt TV】live broadcast software and UB video-on-demand software provided by SviCloud box are permanently free, and technical personnel updates them daily. Any problems will be fixed!

Where can SviCloud box be used overseas, and how long does it take to receive the product after purchase?

➤. Developed by a professional team, it is designed for Hong Kong, Taiwan, and overseas markets. It can be used in countries like Hong Kong, Macau, Taiwan, Malaysia, Singapore, the Philippines, Vietnam, Indonesia, the United States, Canada, the United Kingdom, and Europe without geographical restrictions.
➤. We offer free global express delivery (DHL, FedEx, UPS). Generally, the product can be delivered worldwide within 3 to 7 working days (DHL, FedEx, UPS). ➥ Click to learn more

How can I be a SviCloud sales agent? What's your agency policy? How to become a distributor of SviCloud?

➤. Becoming a SviCloud authorized reseller is the perfect place to get started if you're interested in becoming an agent or distributor of our state-of-the-art TV box.
➤. We are always looking for dedicated and enthusiastic partners to join our network of agents and distributors. As a SviCloud distributor, you'll have access to a range of benefits, including competitive pricing, comprehensive training, and ongoing support from our experienced team. You'll also have access to our extensive network of customers, providing you with a significant market to tap into. ➥ Click to learn more

➥「 About After-Sales 」

Can't download the App market?

➤. Please turn on your mobile hotspot, connect the box to your mobile hotspot, and then download and install the 【App Market】.
➤. Reconnect to wired or wireless networks, and then install related App applications from the App Market.

Can't watch 【Yogurt TV】?

➤. Please update your【Yogurt TV】. Uninstall 【Yogurt TV】 in the 【App Store】, then turn off and disconnect for 3 minutes, restart and go to the 【App Store】 to download and install 【Yogurt TV】again.

What are the network requirements for the SviCloud Box? Will it lag when watching?

➤. A 10Mbps network is sufficient for smooth HD viewing.

Can the SviCloud TV Box automatically upgrade?

➤. The product will be upgraded irregularly. Every time you start the TV box for the first time each day, the system will automatically detect whether there is new software. If there is, a prompt to upgrade will appear. If you want to upgrade, just choose to upgrade.

What operating system does the SviCloud TV Box use?

➤. It uses the Android 10.0 system and supports Android system software. You can freely install Android applications such as games and video software.

How to connect the SviCloud TV Box? What are the requirements for the TV? Can I use an old TV?

➤. The current mainstream TV uses an HDMI interface. (Please check if your TV has an HDMI interface.) Connect the TV box to the TV through HDMI.
➤. You can use an HDMI conversion cable to connect to an old TV. In addition to a TV, you can also use other display devices such as computer monitors and projectors.

What are the payment methods available?

➤. We support international credit cards, WeChat/Alipay, Western Union, Atome, and other payment methods. ➥ Click to learn more

How to reset the SviCloud Box?

➤. Using the remote control, select the main page > settings > device preferences > reset.

How to switch to mouse mode?

➤. Press the button on the right side of the remote control to switch.

What to do if Error502 occurs?

➤. It is under maintenance. Please wait for the maintenance to complete. Please use other live broadcast software first. Sorry for the inconvenience.

What to do if there is a lag when watching SviCloud Video?

➤. We need the following information from you: 1. Country/region, 2. Usage time, 3. Selected movie (channel/movie name), 4. Network operator, 5. Provide a photo of the device.
➤. I will send your information to the technical staff for follow-up and processing.

What interfaces do AV cables and microphones support?

➤. Only support 3.5mm specifications. Note: The latest 8P supports connecting to a Bluetooth microphone.

What should I do if there is no picture (black screen) or no sound (when there is a picture)?

➤. Unplug both ends of the HDMI cable and reconnect them, making sure the cable is plugged in tightly.
➤. Try a different HDMI port on the TV.
➤. Try a different HDMI cable.
➤. If none of the above methods solve the problem, please contact customer service for assistance.

How do I update the software on the SviCloud Box?

➤. Due to compatibility issues between hardware and software, we do not recommend that you update the software yourself. Updating software can be risky and can result in the device becoming unusable.
➤. If necessary, please contact customer service for assistance.

What is the method for manually installing software?

➤. Download the software to your computer, transfer it to a USB drive, connect the USB drive to the box, open the file manager, select the USB drive, select the APK file, and click install.

The SviCloud Box prompts for an update, but all attempts have failed.

➤. Go to the main menu > Settings > Device preferences > Reset (restore factory settings) > Clear all data > Then go to the update section > Network update.

What should I do if I see an Error 404 message?

➤. This message indicates that the device is not connected to the network. Please check your network connection.

Video playback on the SviCloud Box is very choppy, and many channels cannot be played.

➤. Please note which APK is being used and the channel number that is experiencing choppiness, and contact customer service for assistance.

How can I solve the problem of Apps crashing?

➤. Uninstall and "reinstall the corresponding software from the" app store ", or if the software is installed manually, reinstall the latest version of the software.

How do I adjust the resolution?

➤. Go to Settings > Display > HDMI output mode > Switch.

What should I do if the screen goes beyond the TV's range?

➤. Go to Settings > Display > Screen cropping.

After restoring to the factory settings, where can I download the software?

➤. You can download and install software from the "app store"; or you can download APKs from Google Play or the Android market.

What should I do if the program playback time is incorrect?

➤. Please go to the settings and adjust the time zone to the corresponding time zone.

What should I do if there is a flashing screen phenomenon?

➤. If there is a flashing screen after the loading screen when starting up, please contact customer service for reinstallation;
➤. If there is a continuous flashing blue screen after normal startup and entering the homepage without any operation, please contact customer service for reinstallation;
➤. If you click on anything (such as "Wonderful Movies and TV Shows") and it flashes and exits to the homepage, please restore the factory settings once.

Which apps have the latest Cantonese Hong Kong dramas?

➤. You can check in software such as New UB Film and Television, Bee Video, Qianxun TV, Mango TV, etc.

What is SviCloud's after-sales policy? Is there an annual fee?

➤. The product is covered by a one-year warranty, with no annual fee and permanent free service. If you have any questions or problems with the box you purchased on this website, you can contact customer service for an after-sales consultation.
➤. For any usage problems, you can also add SviCloud's official customer service or WeChat account at the bottom of the box for consultation. We are here to serve you together with official support!

What should I do if my TV box malfunctions or breaks down within the warranty period? Who can I ask for help?

Please rest assured that we provide complete after-sales service to our customers.
➤. If there is any abnormality when using the TV box within the one-year warranty period, you can contact us for assistance. For non-human-caused damage during the warranty period, if it is determined as a hardware failure by professional after-sales testing, we will replace it with a new machine free of charge.
➤. If there is human-caused damage during the warranty period or if the warranty has expired, we can also assist you in sending it back to the original factory for repair, and the service fee will be charged separately according to the damage condition. ➥Click to learn more

Can I still ask for your help with repair if my SviCloud TV box is out of warranty?

➤. Yes, of course. You can contact us for assistance at any time during business hours.
➤. Repairing an out-of-warranty TV box will incur related inspection fees, and we will quote you based on the damage condition.

I bought a TV box from another SviCloud seller. Can you help me solve the problem?

➤. If there are software-related issues with the box, we can help you solve them;
➤. If there are hardware-related problems with the box, you need to contact the seller you purchased from or SviCloud's professional after-sales service for assistance;
➤. We are only responsible for the SviCloud boxes purchased in our store and are not responsible for those purchased outside of our store. Thank you for your understanding and support.

SviCloud
The Ultimate Entertainment Experience with our Smart TV Box