Shipping and Returns | SviCloud TV Box

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Shipping & Returns

Shipping & Returns is an important resource for customers who are interested in purchasing products from our website. We'll provide detailed information about our shipping policies, as well as our return and exchange policies.

Our shipping policies are designed to ensure that customers receive their products in a timely and reliable manner. We offer several shipping options, including standard and expedited shipping, to accommodate different needs and budgets. We also provide tracking information for all orders, so customers can stay informed about the status of their shipment.

In addition to our shipping policies, we also offer a flexible and customer-friendly return and exchange policy. We understand that sometimes products may not meet the expectations of our customers, or they may need to be exchanged for a different model. That's why we offer a no-questions-asked return and exchange policy within a certain time frame, so customers can shop with confidence.

Shipping & Returns on SVICloudTVBox.com is a valuable resource for customers who want to know exactly what to expect when they make a purchase from our website. By providing clear and detailed information about our shipping and return policies, we aim to make the shopping experience as smooth and hassle-free as possible for our customers.

About Shipping:

1. Shipping Address:
• Once your order has been placed and confirmed, you will not be able to change the shipping address. (If you want to change, please contact our sales department within 1 day. Otherwise, it can't be changed after shipment.）
• Please fill in your final shipping address to avoid any inconvenience.

2. Shipping Time:
• Items purchased from SviCloud will be delivered to your doorstep within 5-7 working days (DHL/FedEx/UPS).
• We offer Global Free Shipping and we'll choose the fastest express delivery to your country according to timeliness. Please keep your mobile phone open during this time and pay attention to sign for the parcel.

3. Shipping Instructions:
• We have warehouses in Hong Kong, the United States and Thailand. Please note that goods will be shipped randomly from these warehouses. We will pack everything and make sure that will not be damaged in transit.
• In addition to the order, there are no additional charges. However, some countries may have to pay customs clearance fees. Please don't worry, the customs clearance fee is not high as the invoice amount is very low.

About Warranty Policy:

1. One-Year Warranty, Free Use for Life:
• We provide One Year Warranty for all our products. (The warranty period starts from the receipt of the SviCloud TV box).
• After providing the Mac address and confirming the machine failure with our after-sales team, we'll offer you a One to One new exchange service.

2. Return Instructions:
We cannot accept returns under the following conditions:
• Items outside the warranty time frame.
• Used, tag-removed, or misused items.
• Disassemble the TV box without permission.
• Purchased the SviCloud TV Box from another dealer or seller.
(Please check the Official SviCloud Store for purchase)

About Refund:

1. Full Refund:
• We offer a full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or the customer's own fault cannot apply for a refund.
• All returned items must be in brand-new condition, unused and with original tags and packaging.

2. Partial Refund:
• We also offer a partial refund on returned items that have some original parts missing. In such a case, the customer can only get a partial refund.
• If the item(s) is considered damaged, defiled, deformed, or spilled perfume after receipt, or you return the item(s) without notifying us, you can only get partial refunds.

3. Shipping Cost:
The return shipping costs should be borne by the buyer.

4. Return Address:
Please contact customer service for the return address.
(You will need to send your returning products to our warehouse in China.)

Official SviCloud TV Box Online Store

SviCloudTVBox is the official online store of SviCloud Tech. Providing SviCloud TV box sales services. We are entering our 7th year in this business, We provide you with the best service in Town, make sure our clients get the best experience dealing with us.

All SviCloud TV boxes are authorized for sale by SviCloud Technology, with a strict quality appraisal. Products purchased from this site will provide professional customer service for you. It is our aim to let customers buy with confidence and use them happily!

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